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Frequently Asked Questions

Library

The Basics

Returning Books

Q: Where do I return my books?

A: Either drop your books in the book return at the left of the front entrance, or place on the book return cart by the front desk.

Q: There is a sticker on my DVD/videogame/audiobook that says not to place in book drop. Where do I return it?

A: Bring the item inside! Place on the return cart by the front desk.

Q: Can I return a book from Cranberry at the Mars Library?

A: Yes! Any item borrowed from a library within the Butler County Federated Library System can be returned to any library within the system! For a list of BCFLS libraries, click here.

Q: Can I return an interlibrary loan from Cranberry at the Mars Library?

A: No! Each library tracks their interlibrary loans separately. Please return your interlibrary loan to the library where you received it!

Q: Can I return a book from outside the Butler County Federated Library System to the Mars Library?

A: No! If you borrowed a book from a different library system, such as Allegheny, please return it to a library belonging to that system.

For more information, go here!

Books on hold/requesting books

Q: How can I place a hold?

A: Visit the library in person, give the library a call, or order online through the catalog! 

Q: How many items can I place on hold?

A:

Q: I placed an item on hold! Where do I pick it up?

A: Holds are kept behind the front desk. Go to the front desk and give a staff member you last name to check out your book!

Q: How long does it take for a book from another Butler Library System library to get to the Mars Library?

A: There is a system in place where books from the libraries in the the Butler County Federated Library System are exchanged several times a week. Depending on which library is supplying the item, it will arrive between one to seven days.

Q: How long will the book stay at the Mars Library when it arrives?

A: Holds are kept for three days. After this amount of time, the hold will be canceled and the item will be returned to the collection.

Q: Why can't I place an item on hold?

A: Is your library card expired? Either call or visit the library to renew your card!

Q: How will I be notified when my hold comes in?

A: Three options are available for hold notifications, email, texting, and phone calls. Let the staff know which option is best for you!

Interlibrary loans

Q: I can't find the book I want in the Butler County Federated Library System! How can I get it?

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Q: How long will it take for my interlibrary loan to arrive?

A: Interlibrary loans arrive at the Mars Area Public Library through the postal service, and can be sent from any library in Pennsylvania! Because of this, it can take between a week to three weeks for interlibrary loans to arrive.

Q: How will I be notified when my interlibrary loan comes in?

A: You will be called by the interlibrary loan librarian when your item arrives!

Q: Can I renew my interlibrary loan?

A: Yes! Request a renewal through the interlibrary loan librarian. It may take a while for the renewal to process, so you will be called when your item has been renewed!

For more information, go here!

Library Etiquette

Q: Can I eat/drink in the library?

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Q: How quiet should I be in the library?

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Q: Can my kids play in the children's area?

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Q: I took an item from the shelf and can't remember where it goes. What should I do?

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Q: I need to run errands! Can I leave my kids by themselves?

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Donations

Q: I love the Mars Library! How can I donate?

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Q: I'm a local author and my book was just published! Can I donate a copy of my book?

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Q: I'm clearing out my house! Can I donate my books?

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For more information about donating books, go here

Library Cards

Q: How do I get a library card?

A: Bring a proof of address, such as a driver's license or a bill with your name and address, to the Mars Library. You will fill out a form and receive a card!

Q: Is there a fee for getting a library card?

A: No! There are no fees for your first library card in the Butler County Federated Library System!

Q: I lost my card, can I replace it?

A: Yes! There will be a $2.50 replacement fee, and be aware that if you find your lost card it will longer work!

Q: What age can my kid(s) get their own library card?

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Q: Can I get a Mars Library if I live outside of the Butler area?

A: Yes! As long as you already have a card with the library system that operates in your area, such as the Allegheny County Library Association, you can get a card with a Butler library!

Q: What if I've just moved and don't have a current proof of address?

A: As long as you have something with your name and new address on it, such as a temporary driver's license or a utility bill, you can get a card!

Q: Can I use a Mars Library card at the other Butler County Federated Library System libraries?

A: Yes! There are nine libraries in the Butler County Federated Library System, and your Mars Area Public Library card will work at all of them!

Q: Do I need a Mars Area Public Library card if I have a card from a different library in the Butler County Federated Library system?

A: No! Any card from one of the nine libraries in the Butler County Federated Library system will work at all the libraries! 

Q: Do library cards expire?

A: Yes! Your library card will expire exactly one year from the date you received it. 

Q: How to I renew my library card?

A: Either call the library or visit in person! The staff will have you confirm that the information on your card, such as your address, has not changed during the past year and renew the card for another year!

For more information, go here!

Checking out

Q: How long are items checked out?

A: Three weeks! 

Q: Do different items have different check out periods?

A: No! All items within the Mars Area Public Library are checked out for three weeks.

Q: Is there a self check out?

A: Yes! To check items out yourself, download the Mars Public Library App.

Q: How many items can I check out at one time?

A: 25! But remember that you have 25 late items the fine will quickly grow!

Q: Can I pick up books on hold for family members?

A:

Q: I left my card at home! Can I still check items out?

A: Yes! Tell the staff at the front desk your last name and address and you can still pick up your books!

For more information, go here!

Renewals

Q: How can I renew my book?

A: Download the app, log in to the catalog, or give the library a call!

Q: Are there automatic renewals?

A: Yes! Your items will be automatically renewed three times.

Q: My book didn't renew? What happened?

A: There are two options, either someone else has placed a hold on the book or your card has expired. Call the library for more information!

Lost, Late, and Damaged Books

Q: My book is late! What are the fines?

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Q: My book is late but I still need it! Can it be renewed?

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Q: My dog ate the book! What do I do?

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Q: I left my book in California! What do I do?

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For more information, go here!

Butler County Federated Library System

Q: What is the Butler County Federated Library System?

A: The Butler County Federated Library System, or BCFLS, oversees the operations of the nine libraries within the Butler area. 

Q: What libraries are in the Butler County Federated Library System?

A: Butler Area Public Library, Cranberry Township Public Library, Evans City Public Library, Mars Area Public Library, North Trails Public Library, Prospect Community Library, Slippery Rock Community Library, South Butler Community Library, and Zelienople Area Public Library.

For more information, such as addresses, websites, and phone numbers, go here!

BCFLS Libraries

Technology

The basics

Q: How do I log in to the catalog and other online resources?

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Q: I'm logging in somewhere and it is asking for a PIN/password but I never made one! What do I do?

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Q: Do you have places where I can get ebooks and eaudiobooks?

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Faxing and more

Q: Do you have fax machine?

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Q: Do you have printing?

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Q: Do you have mobile printing?

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Q: Can you scan something and sent it to my email?

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Computers

Q: Are there computers available for for patrons to use?

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Q: How do I log into the patron computers?

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Q: Can I print from the patron computers?

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Q: I don't have a library card! Can I still use the patron computers? Can I still print from the computers?

Q: How long can I be on the patron computers?

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Other technology services

Q: I just got a new piece of technology, and I don't know how to use it! Can someone at the library show me what to do?

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Events and Programs

The basics

Q: Where do I find information about events and programs?

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Q: I went to the library but was told the event or program was cancelled! What happened?

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Q: Is registration required?

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Q: I tried to register for an event or program but it was full! What do I do?

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Children's events and programs

Q: What are your children's events and programs? Where can I find information about them?

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Craft kits and take-and-makes

Q: What are craft kits?

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Q: What are take-and-makes?

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Adult and teen events and programs

Q: What are your events and programs for adults and teens? Where can I find information about them?

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